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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Commence credit card application process
   • Provide client with information on credit cards, including their benefits, usage, terms and conditions, and explain benefits and uses of relevant cards to ensure appropriate match with their needs
   • Answer queries about terms, conditions and costs fully and clearly to ensure clients are appropriately informed
   • Gather information from client as required and use standard procedures to support application for credit card
2. Check and process credit card applications
   • Check information provided in accordance with standard procedures for authenticity, accuracy and completeness
   • Conduct credit scoring using standard systems and procedures to ascertain credit worthiness and determine client suitability for product
   • Complete and process application in accordance with standard procedures and notify client of approval or disapproval of their application
   • Use standard procedures to issue client with credit cards despatched to branch for collection by authorised person or cardholder, or sent by mail
3. Process card transaction
   • Consult or refer to other personnel to determine if further details are required
   • Process card transactions in accordance with organisational card security policy and procedures
   • Process complaints and enquiries in accordance with industry codes of conduct for captured and hot listed cards
4. Administer card database
   • Administer card database in accordance with organisational policy and procedures
   • Identify and process duplicate transactions and charge-backs according to organisational policy and procedures
   • Check card security procedures to ensure appropriate procedures are in place

Performance Evidence

Evidence of the ability to:

assist the client to make an application for a credit card

check and assess the application for credit worthiness and suitability

effectively administer and complete a credit card application or amendments to a credit card

process card transactions, and lost, stolen, found or hot listed cards in accordance with organisational procedures

refer to and update the card database as required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify the key requirements of legislation and industry codes of practice relevant to managing credit card services

describe the key features of policies and procedures in regard to electronic banking, card services and security

identify and categorise the range of cards accepted and the operation of card databases

outline the key steps and reasons for client verification and security checking procedures.

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